Liezel Schultz

Privacy Policy, Payments and Returns

Privacy Policy

Collection of your personal information

The processing of personal data, such as the name, address, e-mail address, or telephone number of a data subject shall always be in line with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations applicable to the Liezel Schultz Fine Art. The website of Liezel Schultz Fine Art contains information that enables a quick electronic contact to our enterprise, as well as direct communication with us, which also includes a general address of the so-called electronic mail (e-mail address). If a data subject contacts us by e-mail or via a contact form, the personal data transmitted by the data subject are automatically stored. Such personal data transmitted on a voluntary basis by a data subject to the data controller are stored for the purpose of processing or contacting the data subject. There is no transfer of this personal data to third parties.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this Site.

Contacting Us

If you’d like to discuss our privacy policy, or if you have any questions regarding your privacy while visiting our website, do not hesitate to contact us HERE

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Fine Art Print Studio reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Email Newsletter

We offer an email newsletter. If you no longer wish to receive a specific newsletter, follow the "unsubscribe" instructions located near the bottom of each newsletter. 

Changes to this Privacy Policy

Liezel Schultz Fine Art reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the privacy policy, you should not access or use the site.

What about Site Cookies?

We use cookies when you visit our site. There are two main types of cookies – here’s how and why we use them.

(1) Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Cart” and “View Cart”.

Cookie Name

Duration

Purpose

Crumb

Session

Prevents cross-site request forgery (CSRF). CSRF is an attack vector that tricks a browser into taking unwanted action in an application when someone’s logged in.

RecentRedirect

30 minutes

Prevents redirect loops if a site has custom URL redirects. Redirect loops are bad for SEO.

CART

2 weeks

Shows when a visitor adds a product to their cart

hasCart

2 weeks

Tells Squarespace that the visitor has a cart

Locked

Session

Prevents the password-protected screen from displaying if a visitor enters the correct site-wide password.

SiteUserInfo

3 years

Identifies a visitor who logs into a customer account

SiteUserSecureAuthToken

3 years

Authenticates a visitor who logs into a customer account

Commerce-checkout-state

Session

Stores state of checkout while the visitor is completing their order in PayPal

squarespace-popup-overlay

Persistent

Prevents the Promotional Pop-Up from displaying if a visitor dismisses it

squarespace-announcement-bar

Persistent

Prevents the Announcement Bar from displaying if a visitor dismisses it

Test

Session

Investigates if the browser supports cookies and prevents errors.

 

(2) Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.

Cookie Name

Duration

Purpose

ss_cid

2 years

Identifies unique visitors and tracks a visitor’s sessions on a site

ss_cvr

2 years

Identifies unique visitors and tracks a visitor’s sessions on a site

ss_cvisit

30 minutes

Identifies unique visitors and tracks a visitor’s sessions on a site

ss_cvt

30 minutes

Identifies unique visitors and tracks a visitor’s sessions on a site

ss_cpvisit

2 years

Identifies unique visitors and tracks a visitor’s sessions on a site

ss_cookieAllowed

30 days

Remembers if a visitor agreed to placing Analytics cookies on their browser if a site is restricting the placement of cookies

By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/ . Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete user experience that we pride ourselves on providing our customers.”

 

Newsletter and Promotions Sign up

When you subscribe to our Newsletters or special promotions, your personal data is not shared with any third parties. All customer data is held in accordance with the Liezel Schultz Fine Art policies. You may unsubscribe from these services anytime by using the option included on every email.

For further information on these regulations you can visit the following website https://eugdpr.org/

 

Financial information relating only to your credit cards

This information is never taken by us either through our website or otherwise. At the point of payment, you are transferred to a secure page on the website of PayPal or Stripe. That page may be dressed in our “livery”, but it is not controlled by us. Our staff and contractors never have access to it.

 About Paypal

You can use Visa, MasterCard, Discover, and American Express with PayPal without the need to set up a Paypal account. Plus, when you pay with PayPal, you do not expose your credit card number to the merchant. Of course you may also pay through your paypal account if you wish. PayPal is a secure online payment system used and trusted by over 78 million users worldwide. PayPal protects your financial information with industry-leading security and fraud prevention systems. We encourage you to review Paypal’s privacy policies.

About Stripe

You can find more information on Stripes website. We encourage you to review Stripe’s privacy policies.


Customs & Returns

Customs

If you are purchasing from outside Ireland you may be charged customs fees by your local Customs Agency. The carrier will contact you directly about any additional customs fees. All applicable customs fees must be paid by the customer.

Returns

We want you to be 100% happy with your new artwork so we offer a seven-day money back guarantee! Simply notify us by email within 7 working days of receiving your delivery that you intend to return the artwork.

After notifying us, the artwork must be returned immediately & be received by the seller within 14 working days of receipt of original delivery to you.

In the event of a return, you must pay for delivery both ways (to you & back to the seller).

Artwork is returned at your risk and cost.

Returned artwork which is damaged or not in its original condition will not be refunded.

Currently, there are no returns on special offers or deals, prints, photography, special orders, commissions, artwork which has been specially altered at the buyer’s request or artworks shipped outside the E.U.,  U.S.A or Canada.

When the artwork has been returned to the seller in its original condition, we will refund the full cost of the artwork to you.

If I don’t love it, how do I return it?

 

    Where possible, package the artwork in its original packaging or similar quality packaging.

    Include our delivery slip in the package.

    Retain all receipts & notifications relating to the artwork.

    Remember, you are responsible for the safe return of the artwork to the seller.

Please Remember…

 

    You must pay all costs relating to the return of the artwork to the seller.

    The cost of shipping the artwork back to the seller may be more than it cost to ship the artwork to you. We do not set the cost of return delivery as it is dependent on third party services and prices.

    We are not responsible in any way for damaged or undelivered returns

    Once the artwork is safely received you will receive a full refund less delivery charges (both ways).

 

Cancellation prior to dispatch

 

    If you cancel your order prior to dispatch we will refund you within 14 days from the date of cancellation of your order.

    Providing your order has not been dispatched you will not be charged for any postage costs.

    If your order has already shipped we cannot cancel your order. Please see our Returns policy above for more details.

    Cancellations cannot be made on swapped artwork, special offers or deals, special orders, commissions, artwork which has been specially altered at the buyer’s request.

 

Damaged Goods

 

What do I do if my artwork is damaged in transit?

 

    If damaged artwork has been delivered to you, email us within 24 hours of receipt.

    In order to process an insurance claim you must email us a good quality photo of the damaged artwork, your order number & any other relevant information

    Please keep all original packing materials.

    We will then advise you on the return of the artwork to the seller.

    When the artwork has been returned to the seller we will refund the full cost of the artwork & the cost of delivery to you.